Privacy Policy

The Cape Gateway Motel ("we", "us", "our") is committed to protecting the privacy of our guests and website visitors. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to information collected through bookings made online, by phone, or in person, and to your stay at the property. By making a booking, providing your credit card details, or using www.capegatewaymotel.com.au, you agree to the collection and use of your personal information as described in this policy.

What Personal Information We Collect

We collect personal information reasonably necessary to manage your booking and stay, including:

  • Name, contact details (phone, email, postal address)

  • Payment details, including credit card information, for booking confirmation and security bonds

  • Identification details (driver's licence or passport) sighted at check-in

  • For group bookings, the full name and mobile number of each guest in the room list

  • Correspondence and requests you send us, including cancellation notices

  • Details of any incidents, damage or breaches of these terms during your stay, where relevant

We collect this information directly from you when you book online, by phone, or at check-in. We do not knowingly collect personal information from anyone under 18, consistent with our age policy that only guests 18 or over may reserve accommodation.

How We Use Your Information

We use your personal information to:

  • Process and confirm bookings, including verifying availability and rates

  • Take payment, including full payment, deposits and security bonds, and to process refunds where applicable under our cancellation terms

  • Verify your identity at check-in

  • Manage group bookings and special event bookings, including contacting listed guests

  • Communicate with you about your booking, stay, or any changes to it

  • Investigate and manage incidents, damage, breaches of our terms and conditions, or evictions

  • Recover costs for damage, breakages, excessive cleaning, lost keys or after-hours callouts

  • Return lost property, where practical

  • Comply with our legal obligations

We do not use your personal information for any purpose other than those listed above, or a purpose you would reasonably expect, without your consent.

Disclosure of Your Information

We may disclose your personal information to:

  • Payment processors and financial institutions, to process card payments and deposits

  • Our property management system provider, to record and manage your booking

  • Police, government agencies or other authorities, where required or authorised by law, or in connection with an incident, eviction or security matter

  • Our professional advisers (such as accountants or legal advisers), where necessary

We do not sell your personal information to third parties. Where a third-party service provider handles your information on our behalf, we take reasonable steps to ensure it is handled securely and only for the purpose we've engaged them for.

Data Storage and Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. This includes secure storage of booking and payment records in our property management system and restricting staff access to personal information to what is needed to do their job.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, or as required by law (for example, financial record-keeping obligations), after which it is securely destroyed or de-identified.

Access and Correction

You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact reception using the details below. We will respond within a reasonable time. We may need to verify your identity before providing access, and in some circumstances permitted by law, we may decline a request and will explain why.

Our Website and Cookies

Our website, www.capegatewaymotel.com.au, may use cookies and similar technologies to support online bookings, remember your preferences, and understand how visitors use the site. Most browsers let you disable cookies, though this may affect your ability to make a booking online. Information submitted through our online booking system is handled in the same way as information collected by phone or in person, as described in this policy.

Complaints

If you have a concern about how we've handled your personal information, please contact us using the details below. We will investigate and respond within a reasonable time. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Contact Us

Phone: 07 4223 1207
Email: reception@capegateway.com.au

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law, without prior notice. The current version will always be available on our website.